FAQ

Below please find the most frequently asked questions about our devices and services. If you do not find the answer to your particular question, please contact our Service & Support team for assistance.

Serial Numbers

This is to inform you that the following products or components have been discontinued. You can continue to get support until the product has reached its End-of-Service status - this includes any updates, critical bug fixes, repairs or technical measures required to support the functioning of the device. After this period, Heidelberg Engineering GmbH aims to provide Best Effort Support for as long as the expected product service life is still valid and spare parts and/or tools are available. However, please note that this cannot be guaranteed and may vary from country to country.

Serial Numbers

Overview

This is to inform you that the following products or components have been discontinued. You can continue to get support until the product has reached its End-of-Service status - this includes any updates, critical bug fixes, repairs or technical measures required to support the functioning of the device. After this period, Heidelberg Engineering GmbH aims to provide Best Effort Support for as long as the expected product service life is still valid and spare parts and/or tools are available. However, please note that this cannot be guaranteed and may vary from country to country.