Technical Support

Heidelberg Engineering’s service mission is to provide the best possible support globally in our industry while increasing value by listening to our customers and demonstrating the passion to exceed their needs with a sense of urgency, innovative thinking, and problem-solving.

Contact Technical Support

Please check our frequently asked questions to see if your question has already been answered.

If you can’t find it there or need technical support, please complete the form below to contact our service and support team.

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Data Privacy

I agree that Heidelberg Engineering GmbH may transfer this data solely for the purpose of responding to my contact inquiry to Heidelberg Engineering Pty Ltd.. Heidelberg Engineering Pty Ltd. is the fully owned subsidiary of Heidelberg Engineering GmbH in Australia and processes data in compliance with local data protection laws and regulations. I confirm that I have read and accept the privacy policy. I understand that I can object to the use of my personal data with future effect at any time. I can address a revocation directly to the contact data stored in the privacy policy.

Remote Support

Heidelberg Engineering offers remote support to its customers in addition to telephone support.

Please consult with our support representatives by telephone before connecting to remote support. Our support team can be reached by calling +61 1300 43 43 57.

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Please click on your support representative's name to download the software applet required to create an encrypted connection between your system and our Operations Department. The applet will be automatically removed from your system at the end of the remote session.