The camera’s serial number of your SPECTRALIS is at the bottom of the camera. The camera’s serial number is a ten digit number marked with the [SN] symbol.

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Below please find the most frequently asked questions about our devices and services. If you do not find the answer to your particular question, please contact our Service & Support team for assistance.
The camera’s serial number of your SPECTRALIS is at the bottom of the camera. The camera’s serial number is a ten digit number marked with the [SN] symbol.

The camera’s serial number of your HRA2 is at the bottom of the camera. The camera’s serial number is a five digit number following “Serial No: HRA2-“.

The serial number of your HEP is in the housing. Open the housing cover. The Heidelberg Engineering label looks different for old and new devices. The serial number is always a five digit number marked either with the [SN] symbol or with S/N.

The serial number of your HRT3 is in the housing. Open the housing cover. The serial number is a five digit number marked with the [SN] symbol.

Please note that labels on older devices may differ from the above examples.
The camera’s serial number of your HRT II is at the bottom of the camera. The serial number is marked with “Serial No.“ and follows “HRT 2-“.

The power supply’s serial number of your HRT II is at the bottom of the power supply. The serial number is marked with “ RCM-PWS SN“.
The serial number of your Smart Converter Box is next to the I/O switch. The serial number is a five-digit number marked with the [SN] symbol.

This section describes how to proceed in case of HEYEX version 1.6.1.0 and higher:
The serial number of your dongle is in the bottom part of the window. The serial number is marked with “Serial No.“ and follows “H2E-“.

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