Due to the unprecedented spread of the COVID-19 virus, all of us are experiencing uncertainty and facing difficult times. Many are concerned and health professionals are subject to particular strain. That is why we want to reach out to you to express our solidarity and inform you about our efforts to continue supporting you while protecting the health and safety of our communities.
We are doing our utmost to maintain the supply of all products and services, such as technical support or educational assistance, while striving to reduce the risk to those involved: our own employees, our valued customers and their patients, and our business partners.
As you know, the congresses and events that have become our “industry family reunions” are momentarily being cancelled or significantly postponed. Nevertheless, we are committed and well-equipped to provide you with the level of support that you are used to. Do not hesitate to get in touch with any of your Heidelberg Engineering contacts. Whether working from home, in the office or in the field, our team is committed to providing you unparalleled service.
As always, our Academy is available to assist you with clinical matters and our Technical Service & Support is also there to deal with your technical questions. We will continue to release software in the coming weeks so that you can update both your SPECTRALIS® and ANTERION® to enjoy new functionality at no additional cost.
We also encourage you to make use of the educational resources and training provided online by the Heidelberg Engineering Academy. On the Academy section of our website, you will have access to a wealth of interactive, video and PDF tutorials, live courses, webinars and educational apps. Many of our customers and business partners, as well as we ourselves are using this opportunity to train our teams.
We send you best wishes, from the entire Heidelberg Engineering team. Let’s all try to stay safe and join forces to tackle this challenging situation together.